Thank you for using OSSLA FRESH. These Terms of Use (the
"Terms") are intended to make you aware of your legal rights and
responsibilities with respect to your access to and use of the OSSLA FRESH website at www.osslafresh.com (the
"Site") and any related mobile or software applications ("Ossla
Fresh") including but not limited to delivery of information via the
website whether existing now or in the future that link to the Terms
(collectively, the "Services").
These Terms are effective for all existing and future OSSLA FRESH
customers. By accessing this site (hereinafter the “Marketplace”), you agree to
be bound by the same and acknowledge that it constitutes an agreement between
you and the Company (hereinafter the “User Agreement”). You may not use the
Services if you do not accept the Terms or are unable to be bound by the Terms.
Your use of the OSSLA FRESH Platform is
at your own risk, including the risk that you might be exposed to content that
is objectionable, or otherwise inappropriate.
This document is published in accordance with the provisions of
Rule 3 of the Information Technology (Intermediaries Guidelines) Rules, 2011.
The User Agreement may be updated from time to time by the Company without
notice. It is therefore strongly recommended that you review the User
Agreement, as available on the Marketplace, each time you access and/or use the
Marketplace.
The terms ‘visitor(s)’, ‘user(s)’, ‘you’ hereunder refer to the
person visiting, accessing, browsing through and/or using the Marketplace at
any point in time.
Should you have need
clarifications regarding the Terms of Use, please do write to us at customersupportaf@osslagroup.com
Account & registration obligations
All users must register and log in for placing orders on the
Marketplace. You must keep your account and registration details current and
correct for all communications related to your purchases from the Marketplace.
By agreeing to the Terms of Use, you agree to receive promotional or
transactional communication and newsletters from the Company and its partners.
You can opt out from such communication and/or newsletters either by contacting
the customer services team of Marketplace or by placing a request for the same.
Pricing
The Company aims to ensure
that prices of all products offered for sale are true and correct. However,
from time to time, the prices of certain products may not be current or may be
inaccurate on account of technical issues, typographical errors or incorrect
product information provided to the Company. In each such case, notwithstanding
anything to the contrary, the Company reserves the right to cancel the order
without any further liability.
Subject to the foregoing, the price mentioned at the time of ordering a product
shall be the price charged at the time of delivery, provided that no product
offered for sale on the Marketplace will be sold at a price higher than its MRP
(maximum retail price).
Privacy policy
“OSSLA FRESH” is a trademark of OM SHRI SHUBH LABH AGRIFRESH
PRIVATE LIMITED (“Company”), a company incorporated under the Companies Act,
2013 with its registered and corporate office at G-1, Shiva Arcade, Kailash Vihar,
City Centre, Gwalior, and Madhya Pradesh. Gwalior, Madhya Pradesh - 474011.
The domain name osslafresh.com
is owned by the Company
The Company respects your privacy and values the trust you place
in it. Set out below is the Company’s ‘Privacy Policy’ which details the manner
in which information relating to you is collected, used and disclosed.
Customers are advised to read and understand our Privacy Policy
carefully, as by accessing the website/app you agree to be bound by the terms
and conditions of the Privacy Policy and consent to the collection, storage and
use of information relating to you as provided herein.
If you do not agree with the terms and conditions of our Privacy
Policy, including in relation to the manner of collection or use of your
information, please do not use or access the website/app.
Our Privacy Policy is incorporated into the Terms and Conditions
of Use of the website/app and is subject to change from time to time without
notice. It is strongly recommended that you periodically review our Privacy
Policy as posted on the App/Web.
Should you have any
clarifications regarding this Privacy Policy, please do not hesitate to contact
us at customersupportaf@osslagroup.com
You agree & confirm
* That in
the event any product delivery is delayed or is returned from its destination
on your account (e.g., providing the wrong name or address or other
incorrect/misleading information), any additional costs incurred by the Company
for re-delivery of the product(s) shall be borne by you
*We will
not be held responsible for any delay or failure to make delivery of your order
if the delay or failure arises from any cause which is beyond our reasonable
control
*You will
provide authentic and true information in all instances where any information
is requested of you. The Company reserves the right to confirm and validate the
information and other details provided by you at any point of time
*If at
any time, the information provided by you is found to be false or inaccurate
(wholly or partly), the Company shall have the right in its sole discretion to
reject registration, cancel all orders, and debar you from using its services
and other affiliated services in the future without any prior intimation
whatsoever, and without any liability to you
*Before
placing an order, you acknowledged to have checked and reviewed the product
description carefully and in sufficient detail. By placing an order on the
Marketplace, you agree to be bound by the conditions of sale included in the
item’s description without exception
*Notwithstanding
the right of the Company on cancellation of the order, any Product in the order
may be replaced by the Company in case of unavailability or for other reasons
outside the control of the Company, subject to you may refuse to accept such
replacement/substitute product. For such cancellations, the Company will
initiate a refund, if any, on the order/product, if any, made by you under the
relevant order within 72 hours
GST effect on delivery
* As our
nation welcomes the ‘One Nation, One Tax’’ initiative, effective from July 1st
2017, we, at OSSLA FRESH, also welcome this change by making our processes
fully compliant with GST
* Your
orders will be fulfilled as usual and in line with the GST guidelines
* What
are the changes you can expect at our end? Since the government has exempted
certain goods from GST, you will receive invoices for them separately. Which
means that your order will now be broken down into 3 components:
* At the
delivery, our field executive will hand over a delivery statement, listing down
all the items you have ordered
* A
Delivery Statement for you to check all the items you’ve ordered
* A Tax
Invoice showing all the items that have been taxed
* A Bill
of Supply
We assure you that you will receive all the GST benefits and lower
priced items, as always from OSSLA FRESH. If you still have any questions,
please feel free to reach out to us at our Customer Care helpline: 8700208413
(Whatsapp No. 7290031900)
Order limit & minimum order value
* Customers
are eligible to place 300 rupees minimum cart value
* Drop
shipment orders are split into two separate orders, basis the merchants
* Internal
orders are also counted as an order
*This Agreement is
effective from for a period of one year and cannot be revoked
*The
Customer shall not be violated the prescribed terms and conditions in this
regard.
*The
Customer shall be responsible for the payment of tax and any default in this
regard shall be the sole liability of Customer.
* Any dispute arising
between the parties shall be subject to New Delhi jurisdiction.
